Spring 2004, p.16

City’s 311 Hotline to Include Greenways – Thanks T.A.!

New York City’s non-emergency telephone hotline, 311, is great for reporting hazards like potholes, broken street lights and metal construction plates. But until recently, the hotline center did not accept reports about problems on heavily cycled greenway paths. So, over the winter, T.A. asked the City Department of Information Technology and Telecommunications to add all of New York City’s greenway paths and bicycle lanes to the geographic information database used by 311 operators. Now, the City can accurately record and address problems on greenway paths and bike lanes as soon as possible.

Read the latest news on NYC greenways.