Job Opportunities and Fellowships

 
Full-time

 

CRM Coordinator

Summary of Position:

Transportation Alternatives, New York City's advocate for walking, bicycling and public transportation, seeks a CRM Coordinator to maintain the organization's Salesforce CRM and related technologies.

Transportation Alternatives' mission is to reclaim New York City's streets from the automobile and advocate for better bicycling, walking and public transit for all New Yorkers. With over 100,00 active supporters and a committee of activists working locally in every borough, TransAlt fights for the installation of infrastructure improvements that reduce speeding and traffic crashes, saves lives and improves everyday transportation for all New Yorkers. The goal is to achieve Vision Zero -- the elimination of traffic deaths and serious injuries on New York City's streets.

Position Overview:

The TransAlt CRM Coordinator is responsible for the coordination and maintenance of the organization's Salesforce CRM and related technologies.

More than 30 staff members use TransAlt's CRM to track relationships, engage with constituents, manage gifts and memberships, and report results. In addition to Salesforce, TransAlt uses other tools to manage its advocacy, email, social media, event registration, action alerts, and petitions.

The CRM Coordinator will be responsible for:

  • Maintaining TransAlt's Salesforce database and associated technology
  • Training and support of Salesforce users across all departments
  • Training and support on associated technology across all departments, including Classy, Pardot, Twilio, and others
  • Maintaining business processes related to training, data management, and technology maintenance and enhancement
  • Creating analytics -- reports and dashboards -- for programs and organizational impact
  • Maintaining the integrity of TransAlt's data

The CRM Coordinator will also play a critical role in the adoption of our new CRM "ecosystem", TransAlt Relate, serving as the point-of-contact for external consultants, and serving as the first in-house tester for all modifications and new tools.

The CRM Coordinator will stay current on new releases and tools, and provide training. TransAlt users have a range of comfort and familiarity with using Salesforce; it is imperative that the CRM Coordinator proactively ask the right questions to identify needs and is able to translate "tech speak" into user-friendly language.

Responsibilities:

  • Adoption of TransAlt Relate
    • Serve as day-to-day contact with external consultants on finalizing and improving the new CRM
    • Manage contracts and relationships with Salesforce and other technology suppliers, as well as consultants
    • Act as first-level of testing/feedback to consultants
  • Be the in-house expert
    • Keep up-to-date on Salesforce and related technology releases, provide recommendations for systems improvements, and implement new functionalities
    • Manage Salesforce user security settings -- licenses, profiles, roles, permissions and groups -- across TransAlt
    • Provide helpdesk support for Salesforce users, including login issues, basic functionality, navigation and analytics support
    • Maintain 3rd party integrations such as Pardot, Classy and Twilio; improve and troubleshoot their use and application throughout TransAlt
  • Be the technology trainer
    • Work with staff across the organization who use Salesforce, providing training and ad hoc support for Salesforce and related tools
    • Provide staff on-boarding and ongoing training/ad hoc support for Salesforce and related tools
  • Create strong internal processes
    • Proactively gather requirements and feedback to meet staff needs and improve the system\
    • Work with the Chief Operating Officer to define data policies, procedures and standards; communicate them across the organization; and enforce their compliance
    • Work with Chief Operating Officer and key staff to evaluate processes, systems, and related technology on a regular basis to ensure they are meeting TransAlt's priorities and strategies
    • Systematize current processes -- such as create a training video library, standardize helpdesk request submissions, build on-boarding training templates, etc.
  • Maintain data integrity
    • Develop intuitive reports and dashboards to support monitoring, analysis and action; create customized reports as necessary
    • Prepare reports as necessary and perform monthly reconciliation with finance department
    • Oversee routine data cleaning and data quality checks, including de-duplication, mass updates and uploads, data validation and general cleaning
    • Manage seasonal part-time data-entry employees -- direct their work and establish the policies and procedures that they will follow
    • Assist with petition and other ad-hoc data-entry as needed

Job Requirements:

  • Aptitude for technology: - demonstrated experience with Salesforce NPSP
  • Systems-thinker - demonstrated ability to identify and create processes where none previously existed
  • Skilled communicator - ability to communicate requirements, understand personalities, build consensus, and deliver trainings
  • Flexible work structure - ability to thrive working both independently and within teams
  • Excellent organization and project management skills - constantly striving to plan and understand the next-step. Manage vendors externally and "manage up" internally
  • Desire to work in a mission-driven, non-profit organization

Required Experience:

  • Salesforce experience
  • Experience or familiarity with other CRM systems
  • Experience managing websites, third-party applications, and integrations
  • Nonprofit experience

Compensation:

  • Salary commensurate with experience
  • Benefits package includes medical, dental, and vision insurance, 401(k) plan with employer match, commuter benefits, indoor bike parking
  • Paid time off includes 10 holidays, plus one-week winter break, two weeks' vacation and Summer Fridays from Memorial Day to Labor Day

To Apply:

 

Please send cover letter and resume to:

job_applications [at] transalt [dot] org with "CRM Coordinator" in the subject line

 

Transportation Alternatives is committed to workplace diversity and inclusion.
We are an equal opportunity employer and do not discriminate on the basis of race, color, ethnicity, age, religion, gender, gender identity, marital status, sexual orientation, disability, veteran status, political orientation or any other characteristic protected by federal, state or local law. We value having diverse staff in gender, ethnicity, background and modal preference.

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Web Manager

 

Summary of Position

We are seeking a self-motivated, detail-oriented and personable web developer to work on the Communications Team at Transportation Alternatives on a series of exciting development projects. The Web Manager uses front-end and back-end web development skills (with core proficiencies in Drupal, WordPress, HTML, CSS, PHP and JavaScript), along with project management and people skills, to build new websites and maintain and improve existing apps and web properties. The Web Manager is the champion of best practices and enforces and improves those practices over time, in addition to having an eye on innovative solutions, rising technology trends and responsive and adaptive web design.

The ideal candidate for this position has a love of learning and the desire to explore new languages, content management systems, and technologies. This position is integral to effectively communicating TransAlt's digital presence and to exponentially growing the voice of our advocates to make our streets better for every New Yorker.

Responsibilities:

  • Maintain, update, add functionality to, and build new Drupal and WordPress-based websites
  • Research and implement innovative web development solutions and recommend and evaluate web development opportunities
  • Manage and maintain the TransAlt app
  • Establish, implement and enforce web development standards and best practices
  • Empower TransAlt staff to create and update web assets themselves by moving web properties to user-friendly systems, documenting procedures and providing support
  • Provide TransAlt staff with Google Analytics data and reports to help assess online campaign effectiveness
  • Streamline the connectivity between TransAlt's in-house web properties and third-party systems such as Pardot and Classy
  • Work with Advocacy team to create digital solutions
  • Strategize for the long-term and create realistic work plans for multiple projects in the short, medium and long-term; communicate project status and roadblocks to stakeholders and clearly explain concepts to non-technical staff

Qualifications and Required Experience:

  • Excellent skills in building websites in Drupal and WordPress with HTML, CSS, PHP, JavaScript. Experience building sites for cross-browser and cross-device compliance
  • Experience in writing reusable HTML, CSS and JavaScript
  • Experience translating designs and wireframes into websites
  • A solid understanding of Drupal architecture and administration, including theming, basic module development, common modules, and Composer
  • A broad understanding of internet technologies (e.g. HTTP, DNS, browsers, servers, REST APIs, Apache and NGINX web servers)
  • Demonstrated knowledge of user experience and user interface design best practices
  • Experience using automated website testing tools and developing for site performance
  • Experience using Chrome developer tools
  • Demonstrated experience in the use of development / QA environments and other tools for testing websites
  • Strong skills in using Git/GitHub for version control, and other related web development best practices
  • Experience in PHP, React, MySQL, DNS. Unix/Linux command line
  • Demonstrated ability to work in a team, specifically in a not for profit work environment, including the ability to multi-task and prioritize multiple projects
  • Experience in requirements gathering and project management
  • Experience with Google Analytics and SEO best practices
  • Experience with social media widgets and APIs (specifically for Facebook and Twitter)

Desired but not required:

  • Experience with Trello or other collaboration/project management tools, estimating the amount of time required to complete a development task
  • Experience with using Git and Git-based workflows, experience using React and/or React Native, and Adobe Creative Suite
  • Experience with CRM tools such as Saleforce
  • Knowledge of best practices in cyber security

Values:

  • Commitment to New York City
  • Comfort working independently in a flexible and fast-paced campaign environment
  • A passion for TransAlt's mission

Compensation:

  • Salary: 60's
  • Benefits package includes medical, dental and vision insurance, 401(k) plan with employer match, commuter benefits, indoor bike parking
  • Paid time off includes 10 holidays, plus one-week winter break, two weeks' vacation and Summer Fridays from Memorial Day to Labor Day

To Apply:

 

Please send cover letter and resume to:

job_applications [at] transalt [dot] org with "Web Manager" in the subject line

 

Transportation Alternatives is committed to workplace diversity and inclusion.
We are an equal opportunity employer and do not discriminate on the basis of race, color, ethnicity, age, religion, gender, gender identity, marital status, sexual orientation, disability, veteran status, political orientation or any other characteristic protected by federal, state or local law. We value having diverse staff in gender, ethnicity, background and modal preference.


 

Freelance Graphic Designer (Part-Time/Seasonal)

Summary of Position:
We are seeking a self-motivated, detail-oriented and personable Graphic Designer to work with the Communications team at Transportation Alternatives on a series of exciting projects correlating with our peak event season and End of Year fundraising campaign. The Graphic Designer reports to the Art Director and assists in designing and/or overseeing all project phases that require graphic design work on both print and digital platforms. This includes the design of print collateral, digital assets, and apparel design. The ideal candidate must be comfortable working on-site.

This position is equal parts production design and creative design. An ideal candidate is an independent contractor/freelancer who is passionate about
advocacy work and cause marketing. You like getting your hands dirty in the details. Your role is integral to effectively communicating TransAlt’s mission online and amplifying the voice of our advocates to make streets better and safer for every New Yorker.


Timeframe & Hours:

  • 8-24 hours/week
  • August 20-November 30, 2018
  • Hours will vary depending on workload

Responsibilities:

  • Designing communications for both print and web
  • Upholding a high standard of design for all of our visual communications
  • Ensuring consistency of TransAlt branding across communications vehicles
  • Coordination of design projects across print and web platforms
  • Working with design consultants/interns and printing/material vendors
  • Working closely with Art Director and Communications team on publications, marketing materials, e-communications, and websites
  • Develop and support flexible design tools (templates, etc) that make TransAlt staffers more self-sufficient – and free you up to work on the fun stuff!
  • Research new design solutions and apply them to problems
  • Research new print vendors as necessary

Qualifications:

  • 2-6 years experience in a junior to mid level design role
  • Must be self-directed and able to manage projects from concept to completion
  • Excellent visual design and typography skills
  • Experience designing for the web and digital/social media platforms
  • Intermediate to advanced experience with Adobe Creative Cloud (InDesign, Illustrator, Photoshop specifically)
  • Demonstrated ability to work in a fast-paced, collaborative environment and adapt to changing project requirements
  • Experience taking a creative concept and adapting it for a wide variety of touch points
  • Managing relationships with print vendors and consultants
  • Dedication to hard work in a professional, ethical and fun workplace

Bonus points:

  • Experience working with a non-profit organization
  • Experience working for an advocacy organization affiliated with transportation
  • Experience with Trello or other collaboration/project management tools
  • Experience with HTML, CSS, content management systems like Drupal or WordPress
  • Experience with social media ad campaigns
  • Experience with Sketch Values:
  • Commitment to NYC
  • Comfort working independently in a flexible and fast-paced campaign environment
  • A passion for TransAlt’s mission
  • A sense of humor


Compensation:

  • $15-$20 an hour based on experience


To Apply:

Please send cover letter, resume, and portfolio link to
job_applications[at]transalt[dot]org with “Freelance Graphic Designer” in the subject line. No phone calls or walk-ins, please. Must be a resident and/or eligible to work in the U.S. APPLICATIONS WITHOUT A COVER LETTER AND PORTFOLIO WILL NOT BE CONSIDERED.


Transportation Alternatives is committed to workplace diversity and inclusion.
We are an equal opportunity employer and do not discriminate on the basis of race, ethnicity, age, religion, gender, gender identity, marital status, sexual orientation, disability, veteran status, political orientation or any other characteristic protected by federal state or local law. We value having diverse staff in gender, ethnicity, background and modal preference.


 


 

Telefundraiser 

(Part-time/seasonal)

 

Summary of Position:

Transportation Alternatives is a nationally renowned non-profit focused on transportation issues in New York City. TransAlt’s work is supported by 10,000 dues-paying members and a network of 100,000 supporters. TransAlt is committed to reclaiming New York City’s streets for people by ensuring that every New Yorker has safe space to walk and bike and access to public transportation. Every day, all over the city, we’re working to make New York City’s neighborhoods safer and restore a vibrant culture of street life.

The Telefundraiser will support Transportation Alternatives’ year-end fundraising campaign through phone banking. Using telemarketing software, the Telefundraiser will call current and lapsed TransAlt members and upgrade or renew their support. This is a vital role representing TransAlt during our July fundraising campaign.

The Telefundraiser should have excellent interpersonal communication skills and fundraising experience. A high level of comfort with direct donor engagement is essential to being successful in this position.

Work will be performed at the TransAlt office located in the Financial District. The shifts will take place in the evening and will run through middle to late August of 2018.

Responsibilities:

  • Calling current and lapsed members and soliciting donations
  • Ensuring accurate recording of payment details
  • Updating contact records to reflect any changes communicated by donor

Qualifications:

  • Previous sales experience required
  • Previous experience fundraising over the phone is preferred
  • Experience using Salesforce and/or other telemarketing software is a big plus
  • Excellent verbal communication skills
  • Self-motivated with a positive attitude
  • Ability to build rapport over the phone and deal with rejection without becoming discouraged 
  • Professionalism and punctuality
  • Comfort working independently in a fast-paced campaign environment

Values:

  • Commitment to NYC
  • A sense of humor 

Compensation:

  • $15/hour plus commission 

 

To Apply:
Please send cover letter and resume to:
job_applications [at] transalt [dot] org with “Telefundraiser” in the subject line
 
 
No phone calls or walk-ins, please.

Transportation Alternatives is committed to workplace diversity and inclusion.  We are an equal opportunity employer and do not discriminate on the basis of race, ethnicity, age, religion, gender, marital status, sexual orientation, disability, veteran status, political orientation or any other characteristic protected by federal state or local law. We value having diverse staff in gender, ethnicity, background and modal preference.